Legal · Terms
Terms of Use
Effective 16 August 2026 · Vidys Enterprise Limited (RC 7019913)
These terms govern your use of vidysenterprise.com and the services arranged through it. By using the site, signing in, listing a property, or making a booking, you agree to them. If you do not agree, please do not use the platform. "Vidys", "we" and "us" mean Vidys Enterprise Limited, 16a Azeez Dr, Jubilation Comfort Court, Dakwo, Abuja, Nigeria.
1. What Vidys is — and is not
Vidys operates a platform that connects people: short-let seekers with property owners, customers with haulage providers, clients with Vidys-vetted construction and solar contractors, and pet lovers with sitters, shelters and fosters. Except where we expressly say otherwise, the underlying service is provided by the owner or provider, not by Vidys. We are not the landlord of listed properties and not a party to the stay itself.
2. Accounts
- You sign in with your phone number, verified by a one-time SMS code. Keep your phone secure — anyone with your code can act as you.
- You must be at least 18 and provide accurate information.
- We may suspend accounts used for fraud, fake listings, harassment, or attempts to bypass these terms.
3. Listings and verification
- Listings are posted by owners, who are responsible for their accuracy.
- The “Verified” badge means Vidys has screened the owner's identity and property details before publication. Verification is a screening, not a guarantee — always inspect a property (in person or by video) and agree terms before paying anything outside the platform.
- Owners may block out dates their property is unavailable; bookings cannot be placed on blocked or already-booked dates.
- We may remove listings that are inaccurate, unlawful or breach these terms.
4. Bookings and payments
There are two ways money can change hands:
- Direct arrangement — you agree and pay the owner or provider directly (transfer, USSD, cash on delivery). Vidys is not involved in these payments and cannot refund them. Use the inspection-first rule above.
- Platform payment (escrow) — where offered, you pay through Paystack, a CBN-licensed processor. We never see your card details. Your payment is held by Vidys and not released to the owner until after your check-in, which protects both sides. Vidys deducts a service commission from the owner's payout — this is how the platform is funded; the price you see is the price you pay.
5. Cancellations, refunds and disputes (platform payments)
| Situation | What happens |
|---|---|
| You cancel 48 hours or more before check-in | Full refund, minus payment-processor charges |
| You cancel less than 48 hours before check-in | 50% refund; the balance compensates the owner for the lost dates |
| You do not show up, or cancel after check-in time | No refund, unless the owner agrees otherwise |
| The owner cancels, or the property is materially not as listed | Full refund, including processor charges borne by Vidys |
| Something is wrong at check-in | Report it to Vidys on WhatsApp within 24 hours of check-in, with photos where possible. While a dispute is open, the payment stays held and is not released to the owner. |
Vidys reviews disputes in good faith, may contact both parties, and decides whether the held payment is released, partially refunded or fully refunded. That decision is final as far as the platform is concerned, without limiting your legal rights. Refunds are returned to the payment method you used, normally within 5–10 business days.
6. Haulage, contractors and pet services
- Haulage quotes on the site are estimates; the final price is confirmed when your booking is matched with a driver.
- Construction and solar contractors are screened by Vidys before referral. The contract for the work is between you and the contractor; agree scope, price and timelines in writing with them.
- Pet adoption is facilitated with vetted shelters and fosters. Adoption decisions rest with the rehoming party; never pay adoption fees to anyone other than the party Vidys introduces.
7. Content and conduct
- You may not post unlawful, misleading or infringing content, list property you have no right to let, or use the platform to spam or defraud.
- Reviews must reflect a genuine experience.
- The Learn panel is general information, not professional, financial or veterinary advice.
8. Liability
Nothing in these terms excludes liability that cannot be excluded under Nigerian law, including for fraud. Subject to that:
- Vidys is not liable for the acts or omissions of owners, guests, drivers, contractors, shelters or other users, or for losses arising from transactions arranged directly between users off the platform.
- For platform payments, our total liability for any booking is limited to the amount you paid through the platform for that booking.
- The site is provided "as is"; we work hard to keep it available but do not guarantee uninterrupted service.
9. Privacy
How we handle your personal data — including under the Nigeria Data Protection Act — is set out in our Privacy & NDPR notice, which forms part of these terms.
10. General
- These terms are governed by the laws of the Federal Republic of Nigeria; the courts of the FCT, Abuja have jurisdiction.
- We may update these terms; the current version always lives at this page with its effective date. Continued use after a change means acceptance.
- If part of these terms is found invalid, the rest still applies.
Questions or disputes: support@vidysenterpriseltd.com · WhatsApp 0805 573 7053 · 0816 278 7258